A: Yes, you can request a visit that includes a tour of the station where we will go over fire prevention, show you the trucks and let you ask questions.  Please call ahead to schedule a time to visit the fire station as this helps ensure that there is someone available to show you around. You can call Station 1 at (919) 493-1001 to schedule!

A: No, we are not able to fill swimming pools.  We are unable to do so because it is a policy not to fill swimming pools, dunk tanks or even kiddie pools with water from our trucks because the water isn’t for people to play in. The water can be stagnant or have sediment in it from staying in the truck, so we cannot use it for people to play in.

A: While there is staff on duty, the fire station may not be manned for several reasons, but this does not mean that help is not available to respond. We may be on another call, at training, doing equipment maintenance, or simply unable to answer the phone. All personnel have pagers and radios, and the station has an alarm that alerts them to a call. That is why you should always call 911 when there is an emergency.

A: The insurance rating is determined by the NC Department of Insurance Office of State Fire Marshal. It is based on many factors, including the number of fire stations, fire hydrants, and fire personnel (just to name a few). The lower the number of our score, the better the rating is for our fire department. The New Hope Fire Department is currently rated as a Class 4 in “hydrant” areas. Areas that are not in a “hydrant” area are ranked at class 9. You may call the fire station at  (919) 493-1001 to find out more about the ratings. 

A: The fire department is not able to bring a truck or resources to get a cat out of a tree; this is not a true emergency.  Please note that we will respond to rescue animals in a true emergency.  We suggest placing food on the ground underneath the tree so that when your cat gets hungry enough, he or she will come down.

A: The Fire Department sells green reflective address signs for $25 each. They can be ordered by coming by or calling Station 1 at (919) 493-1001.

A: If you wish to burn outside the city limits, you can receive your burn permit for any legal fires on the North Carolina Forest Service’s website at ncforestservice.gov.

If you are doing a large burn, it is suggested that you alert the Fire Department in advance at  (919) 493-1001, and of course, if your burn becomes more intense than you can handle, always call 911!

A: We will usually announce a burning ban on the local news channels. You can also call the department at  (919) 493-1001 with any questions.

Even if in the absence of a burning ban, it is always important to use good judgment about burning during dry and/or windy conditions. Always be prepared before burning by having rakes and garden hoses nearby.

A:  You can contact the Fire Department at (919) 493-1001 and request a copy of your report.

A: No, volunteer firefighters do not get paid; however, their equipment and training are paid for by the department. When a volunteer reaches the age of 55 with 20 years of service, he or she is eligible for supplemental retirement benefits.

A: The cost to the Department to provide each volunteer with standard training and equipment is approximately $6,000.

A: The department’s budget is primarily supplied by taxes collected from property owners in our district. We are also fortunate to receive financial support from local businesses and district residents through fundraisers and straight donations.

A: Thank you for your interest in protecting the lives and property in New Hope’s Fire District!

Becoming a volunteer firefighter is a rewarding decision, but it is also a serious one.

Our Department will provide many hours of training, and you must be dedicated to completing all training and passing certifications awarded by the Office of the State Fire Marshal.  Link: https://www.ncosfm.gov/fire-rescue

To qualify as a volunteer firefighter, you must be 18+ years old, pass a physical fitness test and criminal background checks, and be able to work under stressful conditions. 

We also accept applications for junior firefighters who are 16 or 17 years old.  This position has a few limitations compared to a full volunteer, however, allows a member to start much of their training early.

If you are interested, you must first submit an application for a volunteer position.

A:  We are unable to complete car seat checks, please contact Chapel Hill Fire Department, Orange Rural Fire Department, or Carrboro Fire Department.

Please click the links below for more information. 

Car Seat Distribution Sites Flyer (English) 

Car Seat Distribution Sites Flyer (Spanish)